Platforms and Tribes

It was my first time at a Solace annual conference, and I'll be back again.  It felt like many more people are ready to think about radical public service solutions and deeper civic engagement - there was a sense of real receptivity to what some of the leading authorities are saying and doing. David McNulty, CEO … Continue reading Platforms and Tribes


Work/Life Device Scheme?

Devices coming out of your ears? I'm sure loads of people think the same.  Why have I got a Blackberry *and* and iPhone jangling around in my pockets?  Isn't it both inconvenient and a serious waste of money and resources?  I'd much prefer it if I could just use my iPhone for work as well … Continue reading Work/Life Device Scheme?

Patchwork, Culture Change and an elephant

An overdue post on Patchwork.. As we approach the launch of the next phase of Patchwork in Brighton and Hove, I wanted to reflect on how we have reached the more open and creative engagement we are now seeing with teams of professionals across the city. People are starting to really focus on the potential … Continue reading Patchwork, Culture Change and an elephant

Troubled Families, Design & Technology

Despite a good deal of healthy debate about the government's Troubled Families initiative, councils are now busy identifying families, recruiting new staff and beginning to think about their longer term strategies. Many newly appointed local co-ordinators will be looking for ways to instigate whole system change because they see there is real potential to achieve … Continue reading Troubled Families, Design & Technology

Disintermediation, Striations and Open Space South West

I'm really looking forward to seeing old and new faces at Open Space South West tomorrow. It's been a busy old day, but I did manage to read Catherine Howe's blog about disintermediation, which is probably an idea that's up there with Dan Mcquillan's "striations". If I understand it right, the former is about cutting … Continue reading Disintermediation, Striations and Open Space South West

From case management to client support

Standardisation and Compliance Over the past few years, I've been increasingly concerned about how the work systems in many public service agencies hamper professionals' ability to really focus on relationships with clients in need and helping them make positive changes in their lives.  New Public Management practices since the 80s introduced high levels of standardisation into … Continue reading From case management to client support

How web and mobile can help our work with people

At Brighton and Hove Children's Services we are starting to review the multitude of assessment processes that are conducted on our children and families with additional needs.  These have grown up over time in specific services and organisations.  These overlapping processes are in need of review and rationalisation and the removal of central government prescription is going … Continue reading How web and mobile can help our work with people